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cut off times

bank holiday cut off times

To give your boxes the best chance of getting to you on time over the bank holiday, we'll start preparing them earlier than usual. So we'll need a week's notice if you'd like to make a change or cancel a box. We may also bill you for your box up to seven days in advance.

If you need to make a change to your box, place a new order or cancel a delivery, you'll need to do so on your orders page before our cut off times each day:

box due on last orders by
monday 6am on thursday
tuesday 6am on friday
wednesday 6am on sunday
thursday 6pm on monday
friday 6am on wednesday
saturday 10am on wednesday

Payment can be taken up to 6 hours before last order time, so if you cancel a box during this time we'll automatically refund you.

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