14. Returns and Refunds
We strive to deliver our snacks to you in perfect condition, however if your snacks arrive damaged or faulty, then we always want to know about it. Please contact our customer services team on firstname.lastname@example.org. We retain the right to request a return of any faulty goods by certified delivery to: Graze.com, 25 Colony Road, Jersey City NJ 07305.
Any faulty products will be inspected. If we request return via certified mail then we will pay for the cost of the postage on provision of the postage receipt. If we agree that we are at fault, a full refund will be given for the returned goods. If a refund is agreed, we will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. Nothing in this section affects your legal rights. Unfortunately, damaged and faulty products are the only reasons for which we can offer a refund or replacement for our snacks. Due to the perishable nature of our snacks, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items. We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any technical error, any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack, war or similar force majeure event. We reserve the right to immediately terminate the Terms for any reason. Upon termination, you shall immediately cease all access to and use of the Site and Services and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the Site and Services in whole or in part. Any termination shall not affect the respective rights and obligations (including without limitation, payment obligations) arising before the date of termination. We will not have any liability whatsoever to you for any termination of the Terms, including for termination of your account or deletion of your User Material, as defined herein.