How do I cancel my ongoing subscription?
You can cancel your deliveries from your orders page, which you can get to by clicking your name in the top right hand corner of any page.
And then clicking my subscription:
Then click 'manage recurring order' or 'manage one-off order' depending on the order you wish to cancel:
Then choose 'more options' and 'cancel this order':
Make sure you click through any subsequent options until you see confirmation of your cancellation.
If you have just one order set up (for example, one box that arrives every fortnight, or one box that arrives every week) then this will fully cancel that recurring delivery and no more boxes will be sent.
As long as cancellation is completed prior to your cut-off time, we won’t send any more boxes. However, if your cut-off time has passed and your box shows as “being prepared” then this box will still ship and you will be charged.