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Frequently asked questions


Delivery questions

Where can my boxes be delivered?

Currently, graze boxes can only be shipped to US addresses, including P.O. Boxes, within the 50 states.

For the time being, graze does not ship to APOs, FPOs, or US Territory addresses.

 


How much does delivery cost?

The good news is that delivery is always FREE.


Do I need to sign up for regular deliveries?

Yes, you will be signed up to receive regular deliveries when you sign up. You can change the frequency after you sign up on your home page. We currently offer the option to receive a graze box either once a week or once every two weeks.


When can I expect my first box?

It takes us a bit of time to prepare and pick your graze box since every box is personalized for you—as soon as it’s ready, we mail it out. You can expect your first one to arrive around 10 days after you join graze.


How often will my boxes come?

When you join graze, you’ll sign up to receive a box either every week or every two weeks depending on where you are based in the US. Boxes can be delivered every day of the year as long as the USPS is delivering mail that day.


Do I need to be in and sign for my box?

Our 4 and 8 snack variety boxes, containing 4 or 8 individual snacks, are mailbox sized and is delivered by USPS (no signature required), along with your normal mail for maximum convenience.

Our sharing box, containing 5 sharing bags, is also delivered by USPS and no signature is required, but the sharing box will not fit in a mailbox due to its larger size (24cm x 17cm x 17cm). If you know that you will not be in when it is delivered, USPS should leave the box on the doorstep as they don’t require a signature for delivery.


Will the boxes fit into my mailbox?

We've designed our 4 and 8 snack variety boxes (containing 4 or 8 individual snacks) so that they will fit in most standard mailboxes, but we know this can vary.

Our sharing box, containing 5 sharing bags, is also delivered by USPS and no signature is required, but the sharing box will not fit in a mailbox due to its larger size (24cm x 17cm x 17cm).


What do I do if my box hasn't arrived?

We always pack and ship your boxes in plenty of time to get to you every time. Because we send all your boxes via USPS however, they may occasionally they may be held up. If it’s well over due, you can let us know here


How do I postpone my boxes if I'm away?

This can be done on your home page under ‘your regular boxes’. You can postpone your regular boxes one week at a time by clicking on ‘when next?’ and selecting the week you’d like to receive your next box.

If we’ve already started preparing your next box, it won’t be possible for you to push the delivery date back. Amendments to orders can only be made before your cut-off time. 


If I move does my box go with me?

If you move please let us know your new address with plenty of time. Unfortunately USPS will not be able to forward your graze boxes, even if you have requested that the rest of your mail is forwarded. You can update your address and see the cut-off time for doing this on your home page.


Payment & cancellation questions

How much does each box cost?

Each 4 snack variety box costs just $6.99, including delivery.

Each 8 snack variety box costs just $11.99 including delivery.  

Each sharing box, containing 5 sharing bags (about 20 servings), costs $25, including delivery.


When do I pay?

You pay per box and we take payment up to a week in advance of you receiving your box as we need time to prepare it and send it to you.


How do I cancel?

Just go to your home page. Under ‘your regular box’, select ‘more options’ then ‘cancel this order’. Make sure you click through any subsequent options until you see confirmation of your cancellation on the screen.

If you have only one regular order set up (for example, one box that arrives every week or one box that arrives every two weeks) then this will fully cancel that regular order and no more boxes will be sent. 

If you have more than one regular order set up (for example two boxes a week, or one box that gets delivered to you and one that goes to a friend) you’ll need to repeat this process for each order.

The cut-off time for making changes to your orders can be found next to ‘cut-off time’ in the middle of your deliveries page.

As long as you cancel before your cut-off time, no more boxes will be sent. If your next box is already being prepared when you cancel your regular order, then this final box will still be sent.


What’s the latest that I can make changes to or cancel my box?

You can cancel or make changes to your box at any time online. However, because we start preparing your boxes in advance you need to give us a bit of notice. Your cut-off time for making any changes will be the same each time, please click here to find out your cut-off time.


Which payment cards do you accept?

We accept Visa, Mastercard, and American Express cards. 


Selection questions

How do I choose what goes into my box?

For both the 4 and 8 snack variety boxes, the team in the graze kitchen pick your snacks based on your ratings ensuring you always receive the food you like. When you first sign up, everything in our range will be marked as 'try', so it's really important that you go through our range and let us know what you 'like' or 'love', and 'trash' anything you don't want to receive.

In a sharing box, you will need to indicate which snacks you’d be happy to receive by adding them to ‘your list’. We’ll then send you 5 snacks from this list (and never anything that you haven’t indicated you’d like to receive) in each box. You can also let us know if you’d like to receive a certain snack in every box and we will do our very best to make this happen.


What if I don't like some ingredients?

In a regular sized graze box, it's really easy to ‘trash’ everything containing a certain ingredient, (e.g. coconut). Just visit our search page, type the name of the food you want to 'trash' in the search box and voila... all the mixes containing this ingredient will appear. You can then 'trash' away.

In your sharing box, we will only send you snacks which you’ve told us you’re happy to receive.


Can I change my ratings?

Yes, you can change your ratings at any time. In fact we would love for you to rate the snacks in every box you receive, so that we can make sure we always send you your favorites. 

In a sharing box, you can change which snacks you will receive by adding or removing items from your list.


Box questions

Which types of boxes do you offer?

We offer three different box sizes.

Our standard graze boxes contain 4 portion controlled snacks. We offer a 4 snack variety box which will let you explore all the graze snacks we have to offer (taking your preferences into account, of course!)  We also offer a caloriecount box in which each individual snack pack is less than 150 calories, a sugarcount box in which each snack contains less than 5 grams of sugar, a sweet treats box for those with a sweet tooth, and a savory box to satisfy your savory cravings. Read all about them here to see which box is perfect for you.

Our 8 snack variety box contains double the snacks, and is a great value savings at only $11.99.  Like the 4 snack variety box, it includes all the snacks in our range, and gives you maximum variety to enjoy.  

Our sharing box contains 5 sharing bags of snacks, which is about 20 servings. You can choose exactly which snacks you wish to receive in your sharing box and you can also control whether you’d like certain snacks to appear in every box or if you are happy to receive a selection from your full list.


Is my box recyclable?

Yes, please recycle it! 


Will my graze box fit in my mailbox?

We’ve designed our graze boxes to fit inside most standard-sized mailboxes, but we know this can vary. 

Our sharing box, containing 5 sharing bags, is also delivered by USPS and no signature is required, but the sharing box will not fit in a mailbox due to its larger size (24cm x 17cm x 17cm).


What is a one time box?

A one time box is an extra graze box (containing 4 individual snack packs) that can be ordered in addition to your regularly scheduled deliveries. You can order a one time box on your home page.


Do I need to have an account to send a one time box?

Yes, you’ll need to sign up for an account with graze to be able to order a one time box, but it’s really easy, just click here to getstarted


Can I send a one time box as a gift?

Yes!  One time boxes make great gifts and can be shipped to all US addresses, including P.O. Boxes, within the 50 states.  We find that many grazers enjoy the ability to include an (optional) personalized message in the booklet which accompanies a one time box.


Is there a limit to the number of one time boxes I can send?

There’s no limit to the number of one time boxes that you can send, so feel free to share the gift of graze with everyone that you know!


How much do one time boxes cost?

One time boxes cost $6.99 just like your regular box. There are no additional costs or fees associated with ordering a one time box.


When/how will I be charged for the one time box?

We’ll charge your payment card that’s on file for the one time box when you place the order for the box.


When will the one time box be received?

The one time box should be received about 7-12 days after you’ve placed the order.  You can check the status of your boxes on your home page.


Can I return my box for a refund?

Since each box is prepared especially for you, we’re not able to refund for boxes that are refused or marked as returned to sender. Any boxes that are marked as "return to sender" or "refused" will be disposed of by USPS, and will not be sent back to the graze kitchen.  If you no longer wish to receive graze boxes, you can cancel future deliveries here on your home page

 


Food questions

How do I find out the ingredients in your snacks?

Just click on each photo in our range and you can see the full ingredients for that product.


Do you cater for people with allergies?

Graze is not suitable for people with allergies. Our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) egg and fish, as well as sesame and sulfites. In addition to this, cross-contamination between any of our ingredients is possible.


Are your products nut free?

Unfortunately not, we can't guarantee that our products are free from traces of nuts and sesame since they are packed in a facility that also processes peanuts, tree nuts, and sesame. If you suffer from a nut allergy you will not be able to graze. 


How do I trash a particular ingredient?

To trash all the mixes including a specific ingredient, enter the name of that ingredient in the search box here and then select trash underneath each snack.

If you have a food allergy or intolerance, then graze is not suitable for you as our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) egg and fish, as well as sesame and sulfites, and cross-contamination is possible.


Do you cater for people with dietary requirements?

As all of our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) egg and fish, as well as sesame and sulfites, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is possible.

You can use our dietary preferences page to 'trash' any products containing ingredients you don’t wish to receive, but please keep the possibility of cross-contamination in mind when doing so. 


How do I make sure I only get foods suitable for celiacs?

You can 'trash' products containing gluten using our dietary preferences page. To 'trash' all snacks which contain wheat, just click here.

Please do bear in mind that all of our snacks are packed in a facility that also processes wheat and cross-contamination between all of the ingredients that we use is possible.


What if I have a lactose or dairy intolerance?

You can trash all of our snacks containing dairy products on our dietary preferences page, under ‘contains milk.’

Please do bear in mind that all of our snacks are packed in a facility that also processes milk and cross-contamination between all of the ingredients that we use is possible.


Are your nibbles suitable for vegetarians?

Our current range is suitable for vegetarians. A few of our natural treats do contain shellac which is approved by The North American Vegetarian Society, but if you'd rather not receive these, you can 'trash' them here.


What about vegans?

If you're vegan, it's really easy to 'trash' everything unsuitable on our dietary preferences page.  We do want to make it clear though that all our food is prepared in the same place so there’s always a chance of cross-contamination. 


Do any of your foods contain egg?

Yes, our sponge pieces contain whole egg and our mini meringues and amaretti drops contain egg white (always free range).  


I don't like spicy food - can I make sure I don't receive any in my graze boxes?

Some of the nibbles in our range are a little spicy, but we’ve been careful to make sure that they’re not too hot. Everyone has a different tolerance for spice, however, so if you don’t want to turn up the heat, then you can trash all spicy mixes on our dietary preferences page.


Do my mixes contain any hard or crunchy ingredients?

Some ingredients in our snacks, such as nuts and corn, are dried or roasted before they’re packed in your boxes so it may be the case that they’re a little hard or crunchy and have a natural variance in texture. If you don’t have healthy, strong teeth, then we do ask that you proceed with caution when eating our mixes. 


Do any of my snacks require a microwave?

To enjoy graze’s popping corn you will need to cook it in a microwave. If you don’t have one then you might want to go on over to our dietary preferences page and select ‘trash all’ next to ‘requires a microwave’. 


Do you use any genetically modified ingredients (GMOs) in your snacks?

We are proud to be completely committed to using only GMO free ingredients, and none of our products contain genetically modified ingredients.  


Do you use any artificial sweeteners, flavors, or colors?

We are really proud to say that we avoid using any artificial sweeteners (like aspartame), artificial colors and flavors in our nibbles.


Do any of your snacks contain hydrogenated oils or trans fats?

We source ingredients that do not contain hydrogenated oils or trans fats. We do feature margarine in some of our nibbles, such as our flapjacks and wholegrain shortbread dippers, but these are baked using trans-fat free margarine. 


What's a portion?

Our nutritionist, Jess, decides our portion sizes so that they are both satisfying and delicious. We provide individual portions of food you can't easily get elsewhere, so you can have a more varied, balanced diet. 

On our sharing boxes, we highlight the number of portions that each bag contains so you can keep an eye on portion size when enjoying them. 


Do you remove the pits from your dried fruits?

We do our very best to remove the pits from our dried fruit, but please be careful just in case the odd piece of pit is missed. 

As our ingredients originate from natural sources there’s always a small chance that there could be a piece of pit or shell in any of our snacks.

While every precaution is taken to try and reduce the risk, we ask that you nibble your snacks with caution and keep an eye out for any pit or shell pieces.

Do your fruit chews and strings contain any added sugar or gelatin?

We don’t add any refined sugar to our fruit chews and strings, which are made using fruit juices and puree. They’re set using fruit pectin which is a natural gelling agent so no gelatin is used.


How can I enjoy the granola toppers?

We’ve found these work really well when they are added to yogurt, ice cream, fruit, oatmeal or when used to dress up your breakfast.

Unfortunately our granola toppers are not suitable for celiacs.

Our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) and egg, as well as sesame and sulfites. In addition to this, cross-contamination between any of our ingredients is possible.


What makes your raw bites raw?

Our raw bites are not heated above 40°C and are gently dried at a low temperature rather than being cooked.


What is sriracha?

Sriracha is a fiery sauce from the Si Racha region of Thailand. It has a hot chilli and garlic flavor which lots of the team at graze HQ just can’t get enough of. However, if you’re sensitive to spicy foods you might want to pass on snacks with sriracha.


Are the blondie and brownie cookies suitable for celiacs?

These cookies are made without wheat but are packed in a facility that processes wheat, so are not suitable for celiacs.


Seasonal range

What’s in the seasonal range?

Our seasonal range includes all of our Belgian chocolate mixes.

You can view and rate our chocolate nibbles here.


When is the seasonal range available?

We want our grazers to receive all their products in the best condition possible, so we will only send these nibbles from fall to spring (when temperatures are lower).


I live in a cooler area - why can’t I receive the seasonal range all year round?

While there ain't no mountain high enough, no valley low enough, no river wide enough to keep us from getting your graze box to you, in order for you to receive it as fast as possible it may travel through other parts of the country where temperatures are warmer than where you are.


About sharing box

What is the sharing box?

The sharing box is a great way to enjoy more of the snacks you love in larger, resealable bags. They’re great for sharing!


What does the sharing box contain?

A sharing box contains 5 sharing bags, and each bag includes approximately 4 portions. That’s about 20 portions of food per box.


How can I find out more about the sharing box?

To be one of the first in line to find out all about the graze sharing box, packed full of sharing bags of your chosen snacks, you’ll need to join our waiting list. You’ll first need to be logged in to your account and then click on the sharing box option at the top of the page. You’ll see a link to ‘join the waiting list’.

You can also take a sneak peek at all of the exciting new snacks we’ll be offering in resealable sharing bags. Once you’ve joined the waiting list we’ll email you, in the next few weeks, to let you know when we’re ready to start sending sharing boxes. When you receive our email then you'll be able to pop onto your account and place an order, if you'd like to. 


How do I join the waiting list if I am not a current customer?

At this time we are only offering the sharing box to existing customers. If you are not a graze customer, we’d recommend you sign up to receive our regular boxes and then join the sharing box waiting list once you’ve set up your account. 


Why is there a waiting list for sharing box?

We’re working very hard at graze HQ (sustained by lots of yummy snacks, of course!) to launch the graze sharing box as soon as possible. However, as this is an exciting new offering we want to make sure it’s absolutely right before we start sending the boxes. We expect to be able to send the first sharing boxes in the coming weeks though so it’s not far away – hang in there!