Is there a deadline for changing or cancelling an order?
Please note that our cut-off times change around bank holidays. If you’d like to cancel, or make changes to an upcoming box, you’ll need to do so at least a week in advance.
four punnet snack boxes:
When we prepare a four punnet snack box, we do this a few days in advance of sending it to you. This is because the team in the kitchen take a look through your ratings and spend some time picking the perfect box. However, this means we have cut-off points after which no further changes can be made.
You can make changes to, or cancel a four punnet snack box order up until our cut-off times for that box.
graze shop orders:
As you’ve chosen exactly what snacks you want to receive in your shop order, the team in the kitchen can begin to prepare it straight away! Unfortunately, this means it’s not possible for us to cancel or amend graze shop orders once they come through to us.