frequently asked questions
what's your question about?
Currently, graze boxes can only be shipped to US addresses, including P.O. Boxes, within the lower 48 states.
For the time being, graze does not ship to Hawaii, Alaska, APOs, FPOs, or US Territory addresses.
We’ve only just launched in the US and are working very hard to expand the areas we can deliver to. Keep an eye on our website for changes in the future!
You’ll need to order a box to come every two weeks when you sign up, but you can change this after you sign up on your deliveries page to get a box every 4 weeks or, in certain areas of the country, every week.
It takes us a bit of time to prepare and pick your graze box since every box is personalized for you—as soon as it’s ready, we mail it out. You can expect your first one to arrive around 10 days after you join graze.
When you join graze, you’ll sign up to receive a box every two weeks. We also offer the option of getting your box every four weeks (monthly) and, in certain areas of the country, every week. Boxes can be delivered every day of the year the USPS delivers mail.
No, graze boxes are sent by USPS so they do not require a signature.
Yes. We've designed our boxes so that they will fit in most standard mailboxes.
We always pack and ship your boxes in plenty of time to get to you every time. Because we send all your boxes via USPS however, occasionally they may be held up. If it’s well over due, you can let us know here.
This can be done on your deliveries page under ‘your regular boxes’. You can postpone your regular boxes one week at a time by clicking on ‘when next?’ and selecting the week you’d like to receive your next box.
If we’ve already started preparing your next box, it won’t be possible for you to push the delivery date back. Amendments to orders can only be made before your cut-off time.
payment & cancellation questions
Each nibblebox, containing 4 tasty snack packs, costs just $6, including delivery.
In some areas we are able to offer a larger 8 snack pack boostbox, which costs just $10, including delivery.
You pay per box and we take payment up to a week in advance of you receiving your box as we need time to prepare it and send it to you.
Just go to your deliveries page. In ‘your regular boxes’, select ‘more options’ then ‘cancel this delivery’.
Your cut-off time for making changes to orders can be found next to ‘cut-off time?’ on your deliveries page.
As long as you cancel before your cut-off time, no more boxes will be sent. If your next box is being prepared when you cancel your regular order, then this final box will still be sent.
You can cancel or make changes to your box at any time online. However, because we start preparing your boxes in advance you need to give us a bit of notice. Your cut-off time for making any changes will be the same each time, please click here to find out your cut-off time.
The food in your box is selected based on your own preferences. For each of our foods, you tell us whether you like, love, or would like to try them. We put together your box based on these ratings ensuring you always receive the food you like.
It's really easy to ‘trash’ everything containing a certain ingredient, (e.g. coconut). Just visit our search page, type the name of the food you want to 'trash' in the search box and voila... all the mixes containing this ingredient will appear. You can then 'trash' away.
Yes, you can change your ratings at any time. In fact we would love you to rate the snacks in every box you receive, so that we can make sure we always send you your favorites.
We offer two types of boxes, a nibblebox and a caloriecounterbox. Both of our boxes are nutritionally balanced with a great mix of sweet and savory, healthy and tasty food.
Read all about them here to see which box is perfect for you.
We have changed the name of this box to the caloriecounterbox so that it’s really clear exactly what this box is all about. It is still all of the lowest calorie snacks from our range with under 150kcal in every pack.
We’ve designed our graze boxes to fit inside most standard-sized mailboxes, but we know this can vary.
A one time box is an extra box that can be ordered in addition to your regularly scheduled deliveries, you can order a one time box here on your deliveries page.
Yes, you’ll need to sign up for an account with graze to be able to order a one time box, but it’s really easy, just click here to getstarted.
Yes! One time boxes make great gifts and can be shipped to all US addresses, including P.O. Boxes, within the lower 48 states. We find that many grazers enjoy the ability to include an (optional) personalized message in the booklet which accompanies a one time box.
There’s no limit to the number of one time boxes that you can send, so feel free to share the gift of graze with everyone that you know!
One time boxes cost $6.00 just like your regular box. There are no additional costs or fees associated with ordering a one time box.
We’ll charge your payment card that’s on file for the one time box when you place the order for the box.
The one time box should be received about 7-12 days after you’ve placed the order. You can check the status of your boxes on your deliveries page.
The one-time box is currently available on a trial basis to a limited number of customers, as we want to be sure we've optimized the service before making it widely available. We're hoping to have it up and running for all of our grazers shortly, so please check back soon!
Since each box is prepared especially for you, we’re not able to refund for boxes that are refused or marked as returned to sender. Any boxes that are marked as "return to sender" or "refused" will be disposed of by USPS, and will not be sent back to the graze kitchen. If you no longer wish to receive graze boxes, you can cancel future deliveries here on your deliveries page.
Just click on each photo in our range and you can see the full ingredients for that product.
While you can use our ratings page to 'trash' any products containing ingredients you cannot eat, all our food is prepared in the same kitchen so we cannot guarantee that our products will be suitable for everyone.
Unfortunately not, we can't guarantee that our products are free from traces of nuts and sesame ingredients since everything is prepared in the graze kitchen. So if you suffer from a nut allergy, you will not be able to graze.
You can track down and 'trash' products containing wheat and gluten using this link. However, we can't guarantee that your boxes will be suitable as all of our recipes are prepared in the same kitchen.
If you're vegan, it's really easy to 'trash' everything unsuitable here. All of our dark chocolate is suitable for vegans.
Trashing our lactose containing mixes and dairy products has never been easier, simply click here and 'trash' accordingly. However, we can't guarantee that your boxes will be suitable as all our recipes are prepared in the same kitchen.
Yes, our sponge pieces contain whole egg and our mini meringues and amaretti drops contain egg white (always free range). However, we can't guarantee that your boxes will be suitable as all our recipes are prepared in the same kitchen.
Though we don’t feature organic produce in our boxes, none of our products contain genetically modified ingredients.
We are really proud to say that we avoid using any artificial sweeteners (like aspartame), artificial colors and flavors in our nibbles.
We source ingredients that do not contain hydrogenated oils or trans fats. We do feature margarine in some of our nibbles, such as our flapjacks and wholemeal shortbread dippers, but these are baked using trans-fat free margarine.
The graze nutrition team selects our portion sizes to be both satisfying and nutritious. We provide individual portions of food you can't easily get elsewhere, so you can have a more varied, balanced diet.
Our seasonal range includes all of our Belgian chocolate mixes.
You can view and rate our chocolate nibbles here.
We want our grazers to receive all their products in the best condition possible, so we will only send these nibbles from fall to spring (when temperatures are lower).
While there ain't no mountain high enough, no valley low enough, no river wide enough to keep us from getting your graze box to you, in order for you to receive it as fast as possible it may travel through other parts of the country where temperatures are warmer than where you are.