frequently asked questions
what's your question about?
delivery questions
Currently, graze boxes can only be shipped to US addresses, including P.O. Boxes, within the lower 48 states.
For the time being, graze does not ship to Hawaii, Alaska, APOs, FPOs, or US Territory addresses.
We’ve only just launched in the US and are working very hard to expand the areas we can deliver to. Keep an eye on our website for changes in the future!
You'll need to order a box to come every two weeks when you sign up, but you can change this after sign up on your deliveries to get a box every week or every 4 weeks.
There's no commitment and you can cancel at any time on your deliveries page.
It takes us a bit of time to prepare and pick your graze box since every box is personalized for you—as soon as it’s ready, we mail it out. You can expect your first one to arrive around 10 days after you join graze.
When you join graze, you’ll sign up to receive a box every two weeks. We also offer the option of getting your box every week, or every four weeks (monthly). Boxes can be delivered every day of the year the USPS delivers mail.
No, graze boxes are sent by USPS so they do not require a signature.
Yes. We've designed our boxes so that they will fit in most standard mailboxes.
We always pack and ship your boxes in plenty of time to get to you every time. Because we send all your boxes via USPS however, occasionally they may be held up. If it’s well over due, you can let us know here.
As the weather heats up in your part of the country, you may find that some of your chocolate graze snacks aren’t able to survive the heat.
If this happens, you can ‘trash’ all mixes containing chocolate during the warmer months. You can check out all of the chocolate mixes here.
If you don’t want to miss out on the chocolate though, you can pop your snack pack into the fridge to make delicious chocolate, fruit and nut bars!
We’re working hard to find a solution so thanks for bearing with us!
payment & cancellation questions
You pay per box and we take payment up to a week in advance of you receiving your box as we need time to prepare it and send it to you.
Simply click here and scroll down to cancel, and we won’t send you any more boxes unless you decide to restart your deliveries.
Make sure to cancel before your cut-off time to let us know not to send your next box.
You can cancel or make changes to your box at any time online. However, because we start preparing your boxes in advance you need to give us a bit of notice. Your cut-off time for making any changes will be the same each time, please click here to find out your cut-off time.
box questions
We offer two types of boxes, a nibblebox and a lightbox. Both of our boxes are nutritionally balanced with a great mix of sweet and savory, healthy and tasty food.
Read all about them here to see which box is perfect for you.
selection questions
The food in your box is selected based on your own preferences. For each of our foods, you tell us whether you like, love, or would like to try them. We put together your box based on these ratings ensuring you always receive the food you like.
It's really easy to ‘trash’ everything containing a certain ingredient, (e.g. coconut). Just visit our search page, type the name of the food you want to 'trash' in the search box and voila... all the mixes containing this ingredient will appear. You can then 'trash' away.
Yes, you can change your ratings at any time. In fact we would love you to rate the snacks in every box you receive, so that we can make sure we always send you your favorites.
food questions
Just click on each photo in our range and you can see the full ingredients for that product.
Whilst you can use our ratings page to 'trash' any products containing ingredients you cannot eat, all our food is prepared in the same kitchen so we cannot guarantee that our products will be suitable for everyone.
Unfortunately not, we can't guarantee that our products are free from traces of nuts and sesame ingredients since everything is prepared in the graze kitchen. So if you suffer from a nut allergy, you will not be able to graze.
You can track down and 'trash' products containing wheat and gluten using this link. However, we can't guarantee that your boxes will be suitable as all our recipes are prepared in the same kitchen.
If you're vegan, it's really easy to 'trash' everything unsuitable here. All of our dark chocolate, apart from our dark chocolate coated apricots is suitable for vegans.
Trashing our lactose containing mixes and dairy products has never been easier, simply click here and 'trash' accordingly. However, we can't guarantee that your boxes will be suitable as all our recipes are prepared in the same kitchen.
Yes, our sponge pieces and all of our guilt-free cakes contain whole egg and our mini meringues and amaretti drops contain egg white (always free range). However, we can't guarantee that your boxes will be suitable as all our recipes are prepared in the same kitchen.
The graze nutrition team selects our portion sizes to be both satisfying and nutritious. We provide individual portions of food you can't easily get elsewhere, so you can have a more varied balanced diet.
If your chocolate melts you can ‘trash’ all mixes containing chocolate during the warmer months. You can check out all of the chocolate mixes here.
If you don’t want to miss out on the chocolate though, you can pop your snack pack into the fridge to make delicious chocolate, fruit and nut bars!
invitation code questions
Unfortunately not... graze is still new and we only have a limited number of boxes that we can send out. So right now, graze is by invitation only while we hunt for a bigger graze kitchen and work with our amazing suppliers to ensure that we have enough yummy ingredients to fill everyone’s boxes.
The best way of getting hold of an invitation code is from an existing graze member. They have a limited number of invitations, which they can hand out to non-members so they can enjoy graze too! You can also add your name to our waiting list and we’ll email you right away with your code when your time comes.
You can invite one lucky friend to join graze using your special invitation code which can be found on your invite your friends page.
Our trial launch has gone really well so far and we’ve been really popular so we’ve had to limit the number of invites to one for now. Hopefully we’ll be able to offer more invites in the future, we can’t wait to open up graze to all of our friends so that everyone can enjoy our tasty, healthy snacks!
waiting list questions
We're still in the middle of our launch and we only have a limited number of boxes that we can send out. So right now, graze is by invitation only while we hunt for a bigger graze kitchen and work with our amazing suppliers to ensure that we have enough yummy ingredients to fill everyone’s boxes. You can receive an invite code from an existing graze member or by signing up to our waiting list.