Skip to main content

Frequently asked questions


How graze works

Where can my boxes be delivered?

We deliver nationwide in the UK. Any address that can receive post via your regular postie can receive graze boxes.


What is graze?

We send nutritious snack boxes by post.


Do I need to be in and sign for my box?

No, graze boxes are letterbox sized, and are delivered by your postie, along with your normal mail.


How much does delivery cost?

Good news, delivery is always FREE.


How do I pay?

You pay per box, and we’ll charge you up to five days before your box is due (we personalise each box to your ratings, so need to start preparing them in good time). You can see all of our payment times below.

Boxes due on:

  • Monday will be charged after 8am on the previous Thursday 
  • Tuesday will be charged after 6am on the previous Friday
  • Wednesday will be charged after midnight on the previous Sunday
  • Thursday will be charged after midday on the previous Monday
  • Friday will be charged after midnight on the previous Tuesday
  • Saturday will be charged after midnight on the previous Thursday

Payment times may be earlier at certain times of the year, like Christmas and bank holidays.

You can see the cut-off times for changes to your order here.


How do I cancel my deliveries?

Just go to your deliveries page. In ‘your regular boxes’, select ‘more options’ then ‘cancel this order’. Make sure you click through any subsequent options until you see confirmation of your cancellation on the screen,

If you have the one regular order set up (for example, one box that arrives every fortnight or one box that arrives every week) then this will fully cancel that regular order and no more boxes will be sent. 

If you have more than one regular order set up (for example two boxes a week, or one box that gets delivered to you and one that goes to a friend) you’ll need to repeat this process for each order.

We prepare boxes up to five days before they are due to arrive so if your next box is already being prepared when you cancel your regular order then this final box will still be sent. You can see our cancellation cut-off times here.


Can I order boxes to more than one address?

Yes, you can set up as many delivery addresses as you like. Simply add more addresses, and when you next schedule your next boxes you'll be able to select where you would like them delivered.


Can I get my friends graze gift vouchers?

gift boxesYes, you can now buy gift vouchers for your friends, family and loved ones for anything from 3 to 50 boxes. Or you can add their details to your own account, and when you next order a box you’ll be able to select who you want us to send it to. You can even add a gift message!


How do I postpone my boxes if I'm away for a week?

This can be done on your deliveries page under ‘your regular boxes’.

You can postpone your regular boxes one week at a time by clicking on ‘when next?’ and selecting the date you’d like to receive your next box.

If we’ve already started preparing your next box, it won’t be possible for you to push the delivery date back. Amendments to orders can only be made before our cut-off times. However, you can postpone the following box in your schedule by clicking on ‘after that?’ and selecting the date you’d like to receive it.

If you're going away for a bit longer, you can always book a holiday on your account and we'll make sure your boxes are stopped while you're away.


Can I order more than one box a day?

Yes, you can order as many as you want each day. You can see how many boxes you’ve ordered and where you have chosen to send them in your deliveries. Why not order a few boxes to share at your work meetings.


Will my boxes fit through my letterbox?

Yes! We've redesigned our packaging so that your graze box will always be the same size (23cm × 17cm × 2.5cm) so it should fit through most standard letterboxes. The boxes are just a bit bigger than A5 size.


What happens if there is a postal strike?

There are some acts of nature and the Royal Mail that we have no control over. We can only deliver when the Royal Mail does and we will always give you as much notice as possible of any day the Royal Mail cannot deliver.

Is my box recyclable?

Yes! And we really encourage you to recycle it. 


What happens if there is a problem with my box?

Any problems - just get in touch.  


My friends keep stealing my nibbles - what should I do?

Why not tell them to sign up themselves using your friendcode - they'll get their first, fifth and tenth boxes free, and you'll save £1 off a box for every friend that joins or you can donate to the graze school of farming. Find out more on your 'friendcode' page.

 

 


Managing my orders

When's the latest I can make changes to or cancel my box?

We personalise each box to your ratings so need to start preparing them in good time. This means we have cut-off points after which no further changes can be made. Changes that are affected by cut-off times include:

  • Address changes
  • Ordering more boxes
  • Changes to your ratings
  • Cancellations

Our cut-off times vary, depending on your chosen delivery day. Boxes due at the beginning of the week are prepared up to five days before they’re due, whereas those due towards the end of the week (Thursday to Saturday) are prepared up to four days before.

see our latest cut off times 


How do I cancel my deliveries?

Just go to your deliveries page. In ‘your regular boxes’, select ‘more options’ then ‘cancel this order’. Make sure you click through any subsequent options until you see confirmation of your cancellation on the screen,

If you have the one regular order set up (for example, one box that arrives every fortnight or one box that arrives every week) then this will fully cancel that regular order and no more boxes will be sent. 

If you have more than one regular order set up (for example two boxes a week, or one box that gets delivered to you and one that goes to a friend) you’ll need to repeat this process for each order.

We prepare boxes up to five days before they are due to arrive so if your next box is already being prepared when you cancel your regular order then this final box will still be sent. You can see our cancellation cut-off times here.


What do I do if my box is late?

We always pack and ship your boxes in plenty of time to get to you. As we send all your boxes via your local postie, occasionally they may be held up so we can't guarantee your box will get to you on the exact day. If your box hasn't arrived in the next day's post, you can let us know here


How do I postpone my boxes if I'm away for a week?

This can be done on your deliveries page under ‘your regular boxes’.

You can postpone your regular boxes one week at a time by clicking on ‘when next?’ and selecting the date you’d like to receive your next box.

If we’ve already started preparing your next box, it won’t be possible for you to push the delivery date back. Amendments to orders can only be made before our cut-off times. However, you can postpone the following box in your schedule by clicking on ‘after that?’ and selecting the date you’d like to receive it.

If you're going away for a bit longer, you can always book a holiday on your account and we'll make sure your boxes are stopped while you're away.


What happens over Bank Holidays?

Order and cut off changes

We have to make some changes in the run up to Bank Holidays, so that your boxes are still sent out to you on time. This means that we'll start preparing boxes and taking payment up to 7 days earlier than usual.  

When this happens our cut off times for making any changes (like the address your box is sent to) or cancelling your boxes have to be altered too.  

The most important thing to remember is that if you do want to make any kind of change over a Bank Holiday, make sure you do so as soon as you can to be sure you’re in time.

Delivery changes

Since there is no Royal Mail delivery on Bank Holidays we can't deliver to you that day so we will usually deliver your box on the following working day (e.g. on Tuesday instead of a bank holiday Monday).  


What happens when my card expires or is re-issued?

We don’t want you to miss out on your next order so we use a payment card updater service from Visa and MasterCard.  They send updated card details to us when necessary so that your order can carry on without you missing a box. 


Got a question?

If you can’t find the question here, you can always ask us on getintouch@graze.com and we’ll do our best to get back to you by the end of the day!


How we pick your boxes

Which types of boxes do you offer?

We offer two types of boxes...

Our nutrition plans - these contain just our healthiest foods rich in micronutrients, designed by our nutrition team.

Our nibble box - go for these if you want maximum variety, since we'll send you anything from flapjacks, cakes and chocolate coated nibbles, to nuts, seeds, dried fruits and crackers.

All graze boxes contain four portions of food.


How do you pick which foods I'll get?


The guys in the kitchen pick your foods based on your ratings. When you first sign up, everything in our range will be marked as 'try', so it's really important that you go through our range and let us know what you 'like' or 'love', and 'bin' anything you don't want to receive.


Can I change my ratings?

Yes, you can change your ratings at any time. In fact with each box you receive we would love you to rate each of the foods in it, so we can make sure we always send you your favourites.


About our food

Where is my food prepared?

We prepare and pack everything in the graze kitchen, located in a green bit on the outskirts of London.


How do I find out the ingredients of your foods?

Just click on each photo in our range and you can see the full ingredients for that product. It's really easy to search for any ingredient, e.g. www.graze.com/s/banana


What about food waste?

We pack small amounts of our 'dry snacks' and our cake is baked fresh; this means we're really accurate with our buying, keeping food waste to a minimum. Anything left over we give to homeless charities based in London. And because all our food comes in individual portions it means no food waste for you (and no extra waist).


Do you cater for people with allergies?

Graze is not suitable for people with allergies. All of our food is packed in the same place, so cross-contamination between any of our ingredients is likely to occur. Our snacks may contain traces of gluten, eggs, peanuts, soya, milk, nuts, celery, mustard, and sesame. 


Are your products nut free?

Unfortunately not, we can't guarantee that our products are free from traces of nuts and sesame ingredients since everything is prepared in the same place. So if you have a nut allergy, you will not be able to graze.


How do I 'bin' a particular ingredient?

To 'bin' all the mixes including a specific ingredient, enter the name of that ingredient in the search box here and then select bin underneath each snack.

If you have a food allergy or intolerance, then graze is not suitable for you as all our snacks are packed in the same place and cross-contamination is likely to occur.  


Do you cater for people with dietary requirements?

As all our food is packed in the same place, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is likely to occur. Our snacks may contain traces of gluten, eggs, peanuts, soya, milk, nuts, celery, mustard, and sesame.

You can use our dietary preferences page to 'bin' any products containing ingredients you don’t wish to receive, but please bear the risk of cross-contamination in mind when doing so. 


How do I make sure I only get foods suitable for coeliacs?

You can 'bin' all products that contain gluten as a listed ingredient here.

However, as all our food is packed in the same place, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is likely to occur.


What if I have a lactose or dairy intolerance?

You can 'bin' our dairy products on our dietary preferences page.

Please do bear in mind that, as all our food is packed in the same place, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is likely to occur.


Are your nibbles suitable for vegetarians?

Our current range is suitable for vegetarians with the exception of our new beef jerky which is packed in a completely separate area. A few of our natural treats do contain shellac which is approved by The Vegetarian Society, but if you'd rather not receive these, you can 'bin' them here.


What about vegans?

If you're vegan, you can 'bin' everything unsuitable on our dietary preferences page. However, as all our food is packed in the same place, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is likely to occur.


I don't like spicy food - can I make sure I don't receive any in my graze boxes?

Some of the nibbles in our range are a little spicy, but we’ve been careful to make sure that they’re not too hot. Everyone has a different tolerance to spice, however, so if you don’t fancy turning up the heat then you can 'bin' all spicy mixes on our dietary preferences page.


Do my mixes contain any hard or crunchy ingredients?

Some ingredients in our snacks, such as nuts and corn, are dried or roasted before they’re packed in your boxes so it may be the case that they’re a little hard or crunchy and have a natural variance in texture. If you don’t have healthy, strong teeth then we do ask that you proceed with caution when eating our mixes.


Do any of my snacks require a microwave?

To enjoy graze's popping corn you will need to cook it in a microwave. If you don’t have one then you might want to nip on over to our dietary preferences page and select 'bin all' next to 'requires a microwave'. 

You can pop your little puds in the microwave to enjoy them at their tastiest - but they’re still pretty yummy cold!


Are your eggs free range?

Yes - we only use free range eggs in our nibbles. You can find all our mixes that contain eggs here.

Please remember that all our food is packed in the same place, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is likely to occur.


Do you use any genetically modified ingredients in your nibbles?

No, we're completely committed to using only GMO free ingredients.


What's a portion?

The graze nutrition team selects our portion sizes to be both satisfying and nutritious. We provide individual portions of food you can't easily get elsewhere, so you can have a more varied balanced diet.

Will my graze box help me towards 5 a day?

Graze is recognised by the NHS as supporting the 5-a-day scheme, with up to four portions available in each box. Just 1 heaped tablespoon of raisins, 3 dried plums or a handful of banana coins count as a portion of your 5-a-day.


Are your olives pitted?

We do our very best to pit all of our olives to remove the stones, however sometimes one may be left, so please take care when you eat your olives.


Do you remove the stones from your dried fruits?

We do our very best to remove the pits from our dried fruit, but please be careful just in case the odd piece of stone is missed. 

 

As our ingredients originate from natural sources there’s always a small chance that there could be a stone or a piece of shell in any of our snacks.

Whilst every precaution is taken to try and reduce the risk, we ask that you nibble your snacks with caution and keep an eye out for any stone or shell pieces.

About the goodybox

What is a goodybox?

Goodyboxes are our yummy new snacks specially created for kids.


What age group is the goodybox suitable for?

Most of our snacks are suitable for kids aged three and up, with the exception of Mr Cheesy’s Garlic Bread. This mix contains cheese cashews, which could be a choking hazard for children under five.


What does 'no nasties' mean?

We've made sure that there are absolutely no artificial colours, artificial flavours, artificial sweeteners or artificial preservatives in the goodybox, as well as no MSG. (Psst...this goes for all of our snacks, except for our plums which have a preservative - but we're working on it!)


My child only likes one or two snacks - can you still send a goodybox?

You can select as many or as few snacks as you like. If you select only one or two snacks we'll do our best to send you a complete goodybox, which will contain several punnets of the same snack, as long as we have all the necessary ingredients available in the graze kitchen.


Will the goodybox contain any nuts?

Mr Cheesy’s Garlic Bread contains cheese cashews but, as these might not be to the liking of your little one, we’ve automatically rated it as ‘no thanks’ for you. If your mini grazer would like to receive this mix in their goodybox, just make sure it’s rated as ‘yes please’.

Please note that all of our snacks are prepared together in the same kitchen, so we can’t guarantee that they won’t contain any traces of nuts. Graze is not suitable for those who have a nut allergy.


How do I check the ingredients?

Just click on the picture of each of our snacks to see the full list of ingredients.


Are the goodybox products suitable for vegans or coeliacs?

Not all of our goodybox snacks are suitable for vegans or coeliacs. You can check the allergens for each product at the bottom of the list of ingredients.

As all of our snacks are prepared in the same kitchen, we can't guarantee that our products will be suitable for those with allergies or intolerances.


Where can I check the use by dates?

The use by dates for each of our snacks can be found in the booklet inside your goodybox.


Is the salsa and tomato dip very spicy?

No - we've made sure that they're tangy and sweet rather than spicy, so they're not harsh on little tongues.


What is the white dust on the fruit strings and drops?

This is citrus fibre, a natural ingredient which stops the fruit strings and drops from sticking together.

 


Some questions about the breakfast variety box

What is the breakfast variety box?

The new breakfast range is packed full of exciting and tasty cereals designed to give you the best possible start to the day! You can choose from 15 types of granola, porridge and muesli to see you through the week.


How do I order one?

Just head on over to our breakfast page and click on 'try a breakfast box'. If you have a promotion code you can add it by selecting 'have a special code? enter it here >'. 


How can I make sure I don't get certain cereals or ingredients?

You can choose to ‘bin’ any cereals that you’d rather not see in your boxes. If there’s a particular ingredient that you’re not keen on you can track down all the cereals that contain that ingredient by using our search function and selecting ‘bin’ for any you’d rather not receive. We will never send you any cereal marked as ‘bin’.

Please remember that all our food is packed in the same place. Our snacks and cereals are not suitable for people with allergies or intolerances as cross-contamination is likely to occur.


Are the cereals suitable for coeliacs?

We don’t use certified gluten-free oats in our cereals. We should also mention that all our food is packed in the same place, so cross-contamination is likely to occur. This means that our range is not suitable for coeliacs, or for anyone with an allergy or intolerance.


What about vegans?

The following cereals are suitable for vegans:

  • Rugged maple and pecan granola
  • Bramble country
  • Three berry porridge
  • Scandinavian forest fruits
  • Summer fayre

Please do bear in mind, however, that all our food is packed in the same place, so cross contamination is likely. 


How do I check the ingredients?

Just click on the pictures to see the full list of ingredients.


Are the cereals suitable for those with allergies?

Graze is not suitable for people with allergies. All of our food is packed in the same place, so cross-contamination between any of our ingredients is likely to occur. Our snacks may contain traces of gluten, eggs, peanuts, soya, milk, nuts, celery, mustard, and sesame. 


Can I get cereal in my usual nibble box or nutrition plan?

Our cereals are exclusive to the good breakfast club and are only available in our breakfast box. You won’t be able to get them in your nibble, light, goody, boost or eatwell box.


How do I cook my porridge?

1. Tip porridge oats into a bowl

2. Measure milk in empty bag (by filling to the handy guide line) & pour over oats

3. Stir & microwave at full power for 2 minutes


Can I use different types of milk?

We have ours with semi-skimmed milk, but it still tastes great with all other types of milk including soya milk and almond milk. You can also make it with water.


How much milk should I use for my porridge?

We’ve found that filling your empty porridge bag up to the line with milk and then adding this to your porridge gives the best consistency.  If you like your porridge a little runnier/stickier, you can always add more/less milk.


Are the porridges suitable for coeliacs?

We don’t use certified gluten-free oats, so we’re afraid they aren’t suitable for coeliacs. We should also mention that all our food is packed in the same place, so cross-contamination is likely to occur. This means that our range is not suitable for coeliacs, or for anyone with an allergy or intolerance.

Our snacks may contain traces of gluten, eggs, peanuts, soya, milk, nuts, celery, mustard, and sesame. 


What about vegans?

The three berry porridge is suitable for vegans, but all of the others contain dairy. Please bear in mind that all of our food is packed in the same place, so cross-contamination between any of our ingredients is likely to occur. 


Limited edition

How do I check the ingredients?

Just click on the picture to see the full list of ingredients.


Why have we used rapeseed oil?

Rapeseed oil only contains 7% saturated fat (compared to butter which has 51%!) and it’s a good source of omega 3 and omega 6.


Is it suitable for coeliacs and vegans?

Meera's recipe does not contain any wheat flour or gluten, but it is prepared in the same kitchen as the rest of our snacks. As there may be cross contamination between ingredients, the love cake cannot be considered gluten or wheat free


How long will my cake last?

Your cake is freshly baked without any additives or preservatives, so it’s best to eat it straight away.


How long is the limited edition cake available for?

This nibble will be available for the next couple of months only, until the end of September.