Introduction
Please read this Privacy Policy carefully as the terms may have changed since your last
visit to this website. By using this website and/or registering with Nature Delivered Ltd,
you are accepting and consenting to the practices described in this Privacy Policy.
Your privacy and security is important to us. We know that providing personal information
is an act of trust and we take that trust seriously. Nature Delivered Ltd will not disclose
any of your personal information, including your email address, to any third party without
your consent, unless you give us specific consent to act otherwise. Our Privacy Policy
describes the ways we capture your personal information and governs how we will deal with it.
We aim to ensure that any personal information we obtain and use about you will always be held,
used and transmitted in compliance with all applicable data protection rules. If you have
questions or concerns about our Privacy Policy, please contact us.
The website may contain links to third parties' websites. Nature Delivered Ltd assumes no
responsibility for the privacy practices or the content of those websites. Therefore, please
read carefully any privacy policies on those websites before either agreeing to their terms
or using those websites.
Nature Delivered Ltd may occasionally amend this Privacy Policy to reflect regulatory requirements
and changes in our information collection and disclosure practices. You should therefore return
here regularly to view our most up to date Privacy Policy.
Personal information is processed and stored in our databases and we have taken reasonable steps
to secure and protect this information. However, whilst we make every effort to ensure the security
of your information, we are unable to guarantee the protection of the information from misuse,
accidental disclosure or unauthorised acts by others. Information provided by you may be stored or
processed outside the United Kingdom.
You have the right of access to any personal information processed by us. Nature Delivered Ltd is
committed to providing you with reasonable and practical access to your information to give you the
opportunity to identify any inaccuracies. Where possible, if Nature Delivered Ltd is informed of the
inaccuracy of any personal information, we will make appropriate corrections. You can request the
updating or amending of any information you have provided to Nature Delivered Ltd by contacting us.
Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website,
whether you are logged in or not and whether you are making a purchase.
We collect:
- Full name
- Email address
- Address
- Telephone number
- Mobile telephone number (optional)
- Credit card type
- Credit card number
- Credit card expiry date
- Gender
- Date of birth
How we use it:
- To check that a credit card is valid
- To pay your account
- To send you boxes
- To recommend other boxes you may like
- To communicate with you on Nature Delivered Ltd-related matters
- To provide you with order and billing history information
When you visit the site, Nature Delivered Ltd collects additional information about
you in order to provide the service.
What we collect
What we collect
- Your produce ratings
- To send you boxes you would like to receive
- To establish eating trends in order to recommend other products you may like to eat
Cookies
Nature Delivered Ltd uses cookies (a small file that is stored by your browser to recognise you
and store your preferences) to help speed up the login process and for security purposes. You may
adjust the settings on your browser to refuse cookies but some of the Services may not work if you
do so. We may also log information from your computer including the existence of cookies, your IP
address and information about your browser program in order to allow us to diagnose problems, administer
and track your usage of the Services.
Disabling cookies
You can set your browser to disable cookies or to notify you when you receive a cookie, giving you
the chance to decide whether or not to accept it. If you do not want to accept third party cookies,
this will not affect the functionality of our website, but it may impair your use of or prevent access
to some areas, including taking advantage of special offers and vouchers. If you do leave cookies
turned on, please take care to sign off when you are finished using a shared computer.
Emails
Similarly, if you have ever provided us with an email address, we will be able to associate this email
address back to your previous browsing and purchase experiences, whether you are logged on or not. We will
know whether you receive email alerts and will be able to associate this with any other contact information
you may have given us.
What We Use Your Information For
The principal purposes for which we collect and store your personal information are to process your orders
and deliver boxes, authorise payment, bill you, respond to your enquiries, get in touch with you about
other products and promotional offers, recommend products which we think might be of interest to you, and
generally maintain the account you hold with us, together with improving our website.
Marketing and business development purposes
Apart from using your personal information to process any orders you may place, if you provide Nature Delivered Ltd with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please amend your mailing preferences in the My Account section.
If you do not object to receiving marketing material at the time the information was collected from you, but
subsequently change your mind and no longer wish to receive such information, you may opt out of doing so. If
you opt out you may continue to receive information for up to 7 days after the date on which you update your
account.
In addition, we may use an IP address to identify you and to gather broad demographic information about you,
which we will use to assist in the detection of fraud, to help identify problems with our server and to administer
our website.
The ability to edit and cancel your account
You can access 'My Account' from every page on the site to update and correct the personal details that we
gathered when you subscribed. You must be logged in to access this information. All information is password-protected
so no one can access the information but you. We are required to retain your information for accounting and taxation
purposes.
Information sharing and disclosure
Nature Delivered Ltd is committed to protecting your personal information. We will not disclose your personally
identifiable information to third parties without your consent except where:
- Nature Delivered Ltd is required by law to disclose information to third parties.
- The service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.
- Nature Delivered Ltd buys or sells subsidiaries or business units. In such transactions customer information is one of the transferred assets, but would remain subject to the commitments made in any pre-existing Privacy Policy or equivalent.
Companies and individuals registered in the Nature Delivered Ltd Affiliate Program receive aggregate information
about customers that they direct to Nature Delivered Ltd through links on their website. No personally identifiable
information is provided to affiliate members; the information collected from our affiliates is used strictly for
the affiliates program and will not be used for general marketing purposes.
Nature Delivered Ltd also provides analyses of our customers in the aggregate to prospective partners, advertisers
and other third parties. We do this so that we and our business partners can understand you better, and so we can
keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our
customers. At no time, however, will we disclose personal information about specific customers.
Linked websites are not under the control of Nature Delivered Ltd and we are not responsible for the conduct of
companies linked to our website. Before disclosing your personal information on any other website we advise you to
examine their terms and conditions of use. As a subscriber you have certain rights under the Data Protection Act
1998. You have the right to be told what personal information we hold about you on our database. Should you wish
to exercise that right, or if you have any questions concerning the Nature Delivered Ltd privacy policy please write
to us at: Nature Delivered Ltd, 1 Felthambrook Estate, Middlesex, TW13 7DU.
Security
Nature Delivered Ltd has implemented technology and security features, as well as strict internal guidelines, to
safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to
enhance our security procedures as new technology becomes available.
While we make every effort to ensure that your information is secure on our system, no data transmission over the
Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information
you transmit to us, and you do so at your own risk.
Your Nature Delivered Ltd account information is password-protected for your privacy and security. You can play an
important role in keeping your personal information secure by maintaining the confidentiality of your password used
on the Nature Delivered Ltd website. We recommend that you change your password from time to time for additional
security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user
or any other breach of security.
Access authorisation is granted to key Nature Delivered Ltd staff only. Backups are run to prevent loss of
information, and our Internet servers are housed in secure facilities.
Contact details
If you have questions or concerns regarding this Privacy Policy, please contact; Privacy Officer,
Nature Delivered Ltd, 1 Felthambrook Estate, Middlesex, TW13 7DU.
This version last updated 24th September 2008.
