what's your question about?
managing my orders
Visit your deliveries. You can use the 'push back' button to postpone your weekly deliveries on a week-by-week basis.
If you're going away, you can always book a holiday on your account and we'll make sure your boxes are stopped while you're away.
In most cases, you can cancel up until 6pm on the day before we send your box, however there are a few exceptions, like boxes due at the start of the week and boxes due over Christmas or bank holidays.
You'll need to cancel your deliveries online. Just go to your deliveries page. On the right, select 'box options' then 'make a change' and choose 'cancel weekly box' for each of your weekly deliveries. This will cancel all your future graze deliveries:
Go to your deliveries page >
We send all your boxes via first class Royal Mail post. Although we work closely with the Royal Mail to keep our delivery rates up to scratch, occasionally they may be held up so we can't guarantee your box will get to you on the exact day. If your box hasn't arrived in the next day's post, you can let us know here
Most deliveries were sent as normal – but we needed to make changes to boxes which were due on Bank holidays since the Royal Mail didn't deliver on these days.
If your box was due on Boxing day or Tuesday 27th December, we posted it to arrive on Wednesay 28th instead. If your box was due on Monday 2nd January, it should have arrived on Tuesday 3rd instead.
We also started preparing (and took payments for) boxes up to five days earlier than normal in the run up to Christmas to give them the best chance of arriving on time. You can find out more here >
If you can’t find the question here, you can always ask us on getintouch@graze.com and we’ll do our best to get back to you by the end of the day!
how we pick your boxes
We offer two types of boxes...
Our nutrition plans - these contain just our healthiest foods rich in micronutrients, designed by our nutrition team.
Our nibble box - go for these if you want maximum variety, since we'll send you anything from flapjacks and freshly baked bread to chocolate coated nibbles, as well as nuts, seeds, dried fruits and crackers.
All graze boxes contain four portions of food:
The guys in the kitchen pick your foods based on your ratings. When you first sign up, everything in our range will be marked as 'try', so it's really important that you go through our range and let us know what you 'like' or 'love', and 'bin' anything you don't want to receive.
It's really easy to 'bin' everything containing a certain ingredient, e.g. coconut or even chilli. Just visit our search page, type the name of the food you want to 'bin' in the search box and voila... all the mixes containing this ingredient will appear. You can then 'bin' away!
'Send soon' lets you tell us which specific foods you’d like in your upcoming boxes. To use 'send soon', just tick the box under the product you’d like to get. We’ll do our best to include it in your next box.
We'll choose a selection of your 'send soons' for each of your next boxes, aiming to make your boxes as balanced as possible from your 'send soon' choices. You can see all the foods you've still got ticked as 'send soon' here.
how graze works
We deliver nationwide in the UK with Royal Mail first class post. Any address that can receive post can receive graze boxes.
No, Graze boxes are sent by first class post and do not require a signature. The boxes are just a bit bigger than A5 size and should pop through your letterbox.
Visit your deliveries. You can use the 'push back' button to postpone your weekly deliveries on a week-by-week basis.
If you're going away, you can always book a holiday on your account and we'll make sure your boxes are stopped while you're away.
You pay per box and we usually charge you on the day before we send you a box - so Wednesday evening for a box due on Friday. Payment can be taken up to 5 hours before cancellation time, so if you cancel in this time we’ll automatically refund you. We take payment a little earlier if your box is due on Monday or Tuesday, as you can see here
You'll need to cancel your deliveries online. Just go to your deliveries page. On the right, select 'box options' then 'make a change' and choose 'cancel weekly box' for each of your weekly deliveries. This will cancel all your future graze deliveries:
Go to your deliveries page >
Yes, you can now buy gift vouchers for your friends, family and loved ones for anything from 3 to 50 boxes. Or you can add their details to your own account, and when you next order a box you’ll be able to select who you want us to send it to. You can even add a gift message!
Yes! We've redesigned our packaging so that your graze box will always be the same size (23cm × 17cm × 2.5cm) so it should always fit through your letterbox. The boxes are just a bit bigger than A5 size.
about our food
We prepare and pack everything in the graze kitchen, located in a green bit on the outskirts of London.
We pack small amounts of our 'dry mixes' and our bread is baked fresh every day; this means we're really accurate with our buying, keeping food waste to a minimum. Anything left over we give to homeless charities based in London. And because all our food comes in individual portions it means no food waste for you (and no extra waist).
Unfortunately not, we can't guarantee that our products are free from traces of nuts and sesame ingredients since everything is prepared in the graze kitchen. So if you suffer from a nut allergy, you will not be able to graze.
If you're coeliac, you can easily 'bin' everything in our range which contains wheat and gluten.
Our first priority is to find the best tasting food, this means we buy organic when it's the tastiest option. We are currently not organically certified, which means that even though a good proportion of our range is organically grown we cannot say so. This is because the graze kitchen handles both organic and non organic produce. However, we are looking into organic options.
If you're vegan, it's really easy to 'bin' everything unsuitable here. All of our dark chocolate, apart from our dark chocolate coated apricots and coffee beans, is suitable for vegans. Four of our breads contain cheese so these aren't suitable, whilst our smoked paprika marble bread is cheese free.
Yes, just like big meringues, the mini meringues in our lemon meringue pie contain egg, as do our sponge pieces. We choose to use free range egg.
Unfortunately we are not offering fresh fruit at the moment as we weren't able to source the quality of fruit that we could always be proud of. If this changes and we bring fresh fruit back, we will be sure to tell you all about it.
Graze is recognised by the NHS as supporting the 5-a-day scheme, with up to four portions available in each box. Just 1 heaped tablespoon of raisins, 3 dried plums or a handful of banana coins count as a portion of your 5-a-day.
We do our very best to pit all of our olives to remove the stones, however sometimes one may be left, so please take care when you eat your olives.
our bread
It's an artisanal bread, hand made each day without additives and preservatives (that you normally get in shop bought bread), so please eat it when it's fresh on the day it arrives in your box.
They contain wheat so aren't suitable for coeliacs, Peter the baker hopes to introduce different receipes soon. Four of the five breads contain cheese however the smoked paprika, garlic & thyme rustic marble bread does not contain any cheese and is suitable for vegans.
No, bread is only available Tuesdays - Saturdays, so you'll need to change to a different day on your deliveries page