selecting your foods
How do you choose my boxes so I get my favourites?
Which types of boxes do you offer?
Can I change my ratings?
Can I choose what I'd like in my boxes?
What happens if I tick 'send soon' on several different products?
Why is 'send soon' sometimes not available?
What if I don't like some ingredients, e.g. coconut?
our service
How much is delivery?
Where can my boxes be delivered?
Do I need to be in and sign for my box?
When can my boxes be delivered?
How do I pay?
How do I 'push back' (postpone) my weekly deliveries if I'm away for a week?
How do I cancel my deliveries?
Can I order boxes to more than one address?
Can I get my friends graze gift vouchers?
Can I order more than one box a day?
When's the latest I can order or cancel my box?
Will my boxes fit through my letterbox?
What happens if there is a postal strike?
What happens if there is a problem with my box?
our food
Is everything in a Graze box natural?
Where does my food come from?
Where is my food prepared?
What about food waste?
Is your food organic?
Will my graze box help me towards 5 a day?
Are your products nut free?
How do I find out the ingredients of your foods?
What's a portion?
What about vegetarians, vegans and coeliacs?
our boxes
Is my box recyclable?
What are your Nutrition Plans?
selecting your foods
How do you choose my boxes so I get my favourites?
We choose based on your ratings. Have a look through 'our range' and tell us the foods you like, love and are happy to try. If there's anything you're not so keen on, just click bin (you can even track down everything with 'banana'). That way, we can make sure every box is personalised to your tastes. Which types of boxes do you offer?
We offer two types of boxes:
the graze fruit box (which is available Tuesdays - Saturdays)
the graze nibble box
You can select one of our nutrition plans on either type of box, or you can go with no nutrition plan - then we'll send you foods from all of our ranges, including our natural treats
the graze fruit box (which is available Tuesdays - Saturdays)
the graze nibble box
You can select one of our nutrition plans on either type of box, or you can go with no nutrition plan - then we'll send you foods from all of our ranges, including our natural treats
Can I choose what I'd like in my boxes?
'Send soon' lets you tell us which specific foods you’d like in your upcoming boxes. To use 'send soon', just tick the box under the product you’d like to get. We’ll do our best to include it in your next box.
What happens if I tick 'send soon' on several different products?
We'll choose a selection of your 'send soons' for each of your next boxes, aiming to make your boxes as balanced as possible from your 'send soon' choices.
Why is 'send soon' sometimes not available?
We only ever send foods of the absolute highest quality. Occasionally we’re not able to source all the perfect ingredients, and when this is the case, you may not be able to tick “send soon” on these.
our service
Where can my boxes be delivered?
We deliver nationwide in the UK. Any address that can receive post can receive graze boxes.
Do I need to be in and sign for my box?
No, Graze boxes are sent by first class post and do not require a signature.
When can my boxes be delivered?
Graze boxes are delivered first class by the Royal Mail. Your boxes will arrive with the post - that's Monday to Saturday, every day of the year the postman comes.
How do I pay?
You pay per box and we usually charge you on the day before we send you a box - so Wednesday evening for a box due on Friday. We take payment a little earlier if your box is due on Monday or Tuesday, as you can see here
How do I 'push back' (postpone) my weekly deliveries if I'm away for a week?
Visit your deliveries. You can use the 'push back' button to postpone your weekly deliveries on a week-by-week basis.
How do I cancel my deliveries?
You'll need to cancel your deliveries online. Just go to your deliveries page. On the right, select 'make a change' and choose 'cancel weekly box' for each of your weekly deliveries to cancel all future weekly deliveries.
Go to your deliveries page >
Go to your deliveries page >
Can I order boxes to more than one address?
Yes, you can set up as many delivery addresses as you like. Simply add more addresses, and when you next schedule your next boxes you'll be able to select where you would like them delivered.
Can I get my friends graze gift vouchers?
Yes, you can now buy gift vouchers for your friends, family and loved ones for anything from 3 to 50 boxes.
Or you can add their details to your own account, and when you next order a box you’ll be able to select who you want us to send it to. You can even add a gift message!
Can I order more than one box a day?
Yes, you can order as many as you want each day. You can see how many boxes you’ve ordered and where you have chosen to send them in your deliveries. Why not order a few boxes to share at your work meetings.
When's the latest I can order or cancel my box?
In most cases, you can cancel your boxes up until 6pm on the day before we send it. For example, if you have a box due on Thursday, you can cancel it up until 6pm on Tuesday evening. There are a few exceptions for boxes due at the start of the week which you can see in our 'lastorders'
On bank holidays these cut off times are a little earlier, but we'll always email you to let you know about any changes in plenty of time.
On bank holidays these cut off times are a little earlier, but we'll always email you to let you know about any changes in plenty of time.
Will my boxes fit through my letterbox?
Yes! We've redesigned our packaging so that your graze box will always be the same size (23cm × 17cm × 2.5cm) so it should always fit through your letterbox What happens if there is a postal strike?
There are some acts of nature and the Royal Mail that we have no control over. We can only deliver when the Royal Mail does and we will always give you as much notice as possible of any day the Royal Mail cannot deliver. In these situations, we'll send you a box without fresh fruit (just in case it gets held up).
What happens if there is a problem with my box?
our food
Is everything in a Graze box natural?
Yes, we never use any artificial colourings, flavourings or preservatives. Because our foods are straight from nature, they may occasionally contain bits of stone or shell.
Where does my food come from?
We always buy the best quality foods available and our produce is sourced locally wherever possible to support British producers. This means during the peak of the British season our cherries come from British farms. Unfortunately we can't commit to only buying British, because there would be times of the year when we'd have very little to send. There are also products we will never be able to grow here - mangos and cranberries to name a couple.
To ensure the balanced diet and quality that makes the Graze service special, we have to shop around to find the best produce and this means buying from all over the world. But please be assured, if we can find it here, we will.
To ensure the balanced diet and quality that makes the Graze service special, we have to shop around to find the best produce and this means buying from all over the world. But please be assured, if we can find it here, we will.
Where is my food prepared?
We prepare and pack everything in the Graze kitchen, located in a green bit on the outskirts of London.
What about food waste?
We buy and prepare all the fresh produce for your box on the day we send it. This means we're really accurate with our buying keeping food waste to a minimum. The same is true of our longer life 'dry products', which we pack in small amounts to ensure we use it all. Anything left over we give to our local farm. And because all our food comes in individual portions it means no food waste for you (and no extra waist).
Is your food organic?
Our first priority is to find the best tasting food, this means we buy organic when it's the tastiest option. We are currently not organically certified, which means that even though a good proportion of our range is organically grown we cannot say so. This is because the Graze kitchen handles both organic and non organic produce. However, we are looking into packing separately and before too long we will have a completely organic range.
Will my graze box help me towards 5 a day?
Yes. We're officially recognised by the NHS as supporting the 5-a-day scheme, with up to four portions available in each box.
Just 4 apple rings, 3 dates or 2 slices of mango count as a portion of your 5-a-day
Are your products nut free?
Unfortunately we cannot guarantee our products are free from traces of nuts and sesame, although we are working on a solution - for now, you can rate everything with nuts
How do I find out the ingredients of your foods?
Just click on each photo in our range and you can see the full ingredients for that product. It's really easy to search for any ingredient, e.g. www.graze.com/s/banana
What's a portion?
The graze nutrition team selects our portion sizes to be both satisfying and nutritious. We provide individual portions of food you can't easily get elsewhere, so you can have a more varied balanced diet.
our boxes
What are your Nutrition Plans?
The nutrition plans are based on rules set by our nutritionist designed for your dietary and lifestyle goals. Your ratings are also taken into account to ensure you are only sent food you like. We have designed these plans to make a personalised nutritional service easy and accessible to everyone. 